Neel Ulysses Roda

Driving end-to-end feature delivery for enterprise applications using a C#/.NET API, Angular front end, and MS SQL data layer.

• Shipped end-to-end features across a C#/.NET API, Angular front end, and MS SQL data layer
• Designed and integrated AI-powered workflows (LLM-based suggestions, automated summarization, and task handoffs)
• Upheld clean architecture and SOLID principles through code reviews, testing, and concise technical documentation

Produced on-brand graphics (logos, social banners, print collateral) and short-form videos for small businesses and creators. Managed full project lifecycles from concept to delivery.

• Translated loose concepts into clear deliverables, iterating quickly and consistently hitting deadlines across parallel projects
• Maintained organized asset libraries and versioned files to reduce rework and speed up client feedback cycles
• Kept skills current across Illustrator, Photoshop, and Premiere/After Effects

Converted customer service inquiries into revenue opportunities through needs-based recommendations, consistently meeting or exceeding upsell and cross-sell targets while maintaining high CSAT scores.

• Created quick-reference scripts and objection-handling guides for common customer inquiries
• Maintained accurate CRM records, proactively flagged churn risks, and helped retain at-risk accounts